Usercentrics
Usercentrics is a privacy technology company that provides consent management and data privacy compliance solutions for websites and mobile apps, helping organizations comply with regulations such as GDPR, ePrivacy, and CCPA. Its platform enables businesses to collect, manage, and document user consent for cookies and tracking technologies, and to integrate consent signals with their marketing and data tools. Usercentrics generates revenue through subscriptions and enterprise licenses to its SaaS consent and privacy management products and related services.
- Data Privacy & Protection
- Marketing Analytics & Attribution
- Revenue
- $35.0M
- Employees
- 300
- Founded
- 2017
- Headquarters
- Munich, Germany
What 9 Arbolus experts think of Usercentrics
Most experts provide NPS scores from 7 to 9, reflecting positive experiences with usability and compliance. Renewal intent is strong, with all high spenders signaling plans to renew. Stickiness is high primarily among users with more than one year of implementation, and key themes from feedback include robust compliance, ease of implementation, reliable documentation, and responsive support. Pricing and customization are cited as areas for potential improvement.Overall Customer Sentiment: Positive
Who reviewed Usercentrics
- C-Suite 67% (6)
- Director 33% (3)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Usercentrics.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 6
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jul 8
- May 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Praised
- Expanding User Base and Licenses
- Regulatory Complexity Driving Growth
- Year-on-Year Scaling Expected
- Robust Compliance Features
Criticised
- Customization and Learning Curve
- Pricing and Integration Competition
- Security and Reliability Concerns
- Sensitivity to Price and Security
What customers say
Renewal intent
Plan to renew 89%Plan to renew, by seniority
- 83% 6 answers
- 100% 3 answers
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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