UserWay
UserWay provides digital accessibility solutions that help organizations make their websites and applications compliant with standards such as WCAG and ADA, using an AI-powered accessibility widget, monitoring tools, and professional remediation services. It serves businesses, public sector entities, and web agencies that need to improve usability for people with disabilities and reduce legal risk. Revenue is generated through SaaS subscriptions and accessibility services.
- Document & Vision AI
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2016
- Headquarters
- Wilmington Manor, United States of America
What 6 Arbolus experts think of UserWay
NPS scores are consistently high, with 80% of respondents rating 8 or above, and one respondent providing a score of 10. Renewal intent is strong, with 4 of 5 experts affirming they would renew; only one is uncertain, and none are negative. Most customers are in extended or established implementation stages (MoreThan1Year), with early adopters in pilot or initial deployment phases. Sentiment patterns indicate a positive core theme of platform reliability and fit with business needs across industries. Overall Customer Sentiment: Positive
Who reviewed UserWay
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
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Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by UserWay customers
More in Consulting & Professional Services and Workplace & Productivity
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