UL Solutions
UL Solutions is a global safety science company that provides testing, inspection, certification, and advisory services to help manufacturers and enterprises ensure product safety, regulatory compliance, and performance. It serves customers across industries such as consumer electronics, industrial equipment, building products, and life safety, generating revenue through laboratory testing, certification marks, software, and consulting services. The company also develops standards and offers digital tools to support product compliance, supply chain risk management, and sustainability initiatives.
- IT Consulting & Implementation
- Cybersecurity Services
- EHS & Sustainability Software
- Revenue
- $2.7B
- Employees
- 15,000
- Founded
- 1894
- Headquarters
- Northbrook, United States of America
What 40 Arbolus experts think of UL Solutions
NPS scores are weighted toward positive promoters, with several ratings of 9-10 indicating strong brand advocacy, particularly among high spenders in advanced implementation stages. Renewal intent is robust among these cohorts, while users in pilot or recent adoption stages display mixed renewal certainty. Most accounts have progressed beyond the initial rollout, with more than half reporting long-term, stable usage of UL Solutions. Key expert feedback underscores strengths in compliance support, global brand recognition, and technical depth, balanced by concerns over price and system integration.Overall Customer Sentiment: Positive
Who reviewed UL Solutions
- C-Suite 56% (22)
- Director 33% (13)
- Manager 10% (4)
Employer names and spend open in the full report, along with the other 37 customers.
Everything 40 customers told us about UL Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 40 scored reviews- Promoters 20
- Passives 12
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 22 across 6 companies.
Praised
- Pilot and Proof-of-Value Expansion
- Market Expansion Triggers Spend Growth
- Automation and Analytics Enhancement
- Globally Accepted Compliance
Criticised
- AI and Integration as Replacement Threat
- Competitive Displacement in Focus
- Switch Triggered by Cost and Turnaround
- Integration and Scalability Challenges
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 42% 12 answers
- 75% 8 answers
- 7.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by UL Solutions customers
Report
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