Sphera

sphera.com · Chicago Loop, United States of America

Sphera is an environmental, social and governance (ESG) and risk management software and data provider that helps industrial and manufacturing companies manage environmental performance, product stewardship, operational risk and sustainability reporting. The company offers cloud software, regulatory content and consulting services used to track emissions, ensure compliance, and improve safety and ESG outcomes across complex global operations. Its customers are typically large enterprises in sectors such as chemicals, energy, manufacturing and life sciences that pay subscription and services fees for its platforms and expert content.

  • EHS & Sustainability Software
  • Energy & Utilities Operations Software
  • Business Intelligence & Dashboards
Revenue
$250.0M
Employees
1,200
Founded
2016
Headquarters
Chicago Loop, United States of America

What 103 Arbolus experts think of Sphera

NPS scores are predominantly in the 7–10 range, with most experts giving positive or strongly positive feedback, particularly from high-spend, mature customers. Renewal intent is high among these groups, though uncertainty is observed in lower-spend brackets and pilot-stage users. Stickiness is pronounced among enterprise buyers, especially those with >1 year implementation. Key feedback themes are strong compliance features, industry fit, and audit-readiness, with some concerns over usability, integration complexity, and cost for smaller organizations. Overall Customer Sentiment: Positive

Who reviewed Sphera

Total customers 103 95 current · 8 former
Reviews growth +31 in six months
Seniority of respondents
  • C-Suite 55% (57)
  • Director 29% (30)
  • Manager 16% (16)
Revenue Leader C-Suite NPS 9 Will renew
Operations Manager Manager NPS 9 Will renew
Operations Leader C-Suite NPS 5 Undecided

Employer names and spend open in the full report, along with the other 100 customers.

Everything 103 customers told us about Sphera.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

11 Net Promoter Score, from 102 scored reviews
  • Promoters 34
  • Passives 46
  • Detractors 22

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 17 across 10 companies.

Praised

  • Scalability and New Modules
  • AI-Driven Workflow Automation
  • Enhancing Predictive Capabilities
  • Industry Fit and Functionality

Criticised

  • Complexity and Learning Curve
  • User Interface
  • Functionality Gaps & Integration
  • Internal Tool Development

What customers say

Industry Fit and Functionality
“It's a great tool for its purpose, good functionality, and good for data visualization.”
Support for Enterprise Needs
“Considering our usage for 12 months, we can say that the platform is quite befitting to an enterprise-grade ESG, compliance, corporate sustainability monitoring & reporting and supplier risk management.”
Comprehensive Compliance Platform
“I would recommend Sphera to organizations that need a comprehensive platform for managing EHS, compliance and operational risk, particularly when information needs to be centralized across different teams.”

Renewal intent

Plan to renew 56%
  • Will renew 41
  • Undecided 25
  • Not renewing 7

Plan to renew, by seniority

  • C-Suite 63% 40 answers
  • Director 45% 22 answers
  • Manager 50% 10 answers
  • Not specified 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 6.4/10 Average score from undecided customers
  • 5.7/10 Average score from customers not renewing

Top alternatives

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