Sphera (SpheraCloud Sustainability)
Sphera is a provider of environmental, social and governance (ESG) and risk management software, data and consulting services that help industrial and enterprise customers manage sustainability, operational risk and product stewardship. Its SpheraCloud platform delivers SaaS solutions for environmental performance, health and safety, supply chain sustainability and regulatory compliance, supported by specialized content databases and advisory services. The company generates revenue through software subscriptions, data content licenses and professional services engagements across sectors such as chemicals, manufacturing, energy and life sciences.
- EHS & Sustainability Software
- Energy & Utilities Operations Software
- Business Intelligence & Dashboards
- Revenue
- $260.0M
- Employees
- 1,300
- Founded
- 2016
- Headquarters
- Chicago Loop, United States of America
What 73 Arbolus experts think of Sphera (SpheraCloud Sustainability)
NPS scores are predominantly high, with over 65% of responses at 8 or above, indicating widespread customer satisfaction. Renewal intent is mostly positive among high spenders and long-term users, though isolated churn exists with complexity and integration challenges cited as weaknesses. Stickiness is strong among organizations with deep ESG needs, but some offboarding signals arise from process complexity and manual data maintenance. Key expert feedback praises robust reporting and compliance features, but points to a need for enhanced automation and usability.Overall Customer Sentiment: Positive
Who reviewed Sphera (SpheraCloud Sustainability)
- C-Suite 68% (50)
- Director 13% (9)
- Manager 20% (15)
Employer names and spend open in the full report, along with the other 70 customers.
Everything 73 customers told us about Sphera (SpheraCloud Sustainability).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 73 scored reviews- Promoters 32
- Passives 28
- Detractors 13
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 14 across 4 companies.
Praised
- Enhanced Automation and Integration
- AI-Assisted Data Handling
- Advanced AI Analytics
- Robust ESG and Compliance Management
Criticised
- Ongoing Manual Data Effort
- Complexity in Data Maintenance
- Switching Due to Innovation Gaps
- Integration and Scalability Risks
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 60% 20 answers
- 50% 2 answers
- 50% 6 answers
- 7.9/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5.4/10 Average score from customers not renewing
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