SS&C Intralinks
SS&C Intralinks provides secure cloud-based virtual data rooms and collaboration software used primarily for mergers and acquisitions, capital raising, investor reporting, and other high-stakes financial transactions. The company serves investment banks, private equity firms, corporations, and alternative asset managers, generating revenue through subscription and transaction-based licensing of its platform and related services. Its solutions focus on secure document sharing, workflow management, and compliance for dealmaking and regulated financial processes.
- Document Management & E-signature
- Data Privacy & Protection
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 900
- Founded
- 1996
- Headquarters
- New York City, United States of America
What 14 Arbolus experts think of SS&C Intralinks
NPS scores range from 3 (detractor) to 10 (promoter), with the majority (over 65%) falling in the 7-9 range, indicating moderate to strong satisfaction. Renewal intent is mixed, with some high spenders ($100K–$1M) unsure about renewal, but positive adoption signals among others. Most customers are in the long-term (>1 year) implementation phase, enhancing stickiness, especially for core use cases in financial and M&A workflows. Key feedback themes are strong trust in security and platform reputation, but persistent concerns around cost and absence of advanced AI features.Overall Customer Sentiment: Neutral
Who reviewed SS&C Intralinks
- C-Suite 57% (8)
- Director 29% (4)
- Manager 14% (2)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about SS&C Intralinks.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 8
- Detractors 2
Cumulative NPS by month
-1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Praised
- AI-Enabled Due Diligence
- Workflow Automation and Search Improvements
- Competitive Pricing Paired with Advanced Features
- Trusted for Secure, High-Stakes Transactions
Criticised
- Manual Processes Slow Down Diligence
- Lack of Advanced AI Capabilities
- High Relative Cost
- Competitive Displacement via AI
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 4 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Report
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