Unit21
Unit21 provides a no-code risk and compliance infrastructure platform that helps financial institutions, fintechs, and marketplaces detect and manage fraud, money laundering, and other suspicious activity through configurable rules, case management, and analytics. Its software is used by compliance, risk, and operations teams to monitor transactions, users, and behaviors across products and channels. The company generates revenue through subscription-based SaaS licensing and related services.
- Fraud Detection & Prevention
- Data Integration & ETL
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of Unit21
NPS distribution ranges from 3 (detractor) to 10 (promoter), with promoters associated with high spend and long-term use. Renewal intent is high among large spenders and long-term adopters, with uncertainty present among lower spend and recent implementers. Stickiness is stronger at the >1 year adoption stage, while offboarding coincides with low satisfaction. Sentiment is weighted positively by high-value customers but mixed among users with shorter tenure.Overall Customer Sentiment: Positive
Who reviewed Unit21
- C-Suite 44% (4)
- Director 44% (4)
- Manager 11% (1)
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Sentiment
-33 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 4
- Detractors 4
Cumulative NPS by month
-3 over 6 months- Feb 10
- Mar 7
- Apr 6
- May 7
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 25% 4 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
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