Bureau ID
Bureau ID is an identity verification and fraud prevention platform that helps businesses onboard and authenticate customers using data, device intelligence, and risk scoring. It serves fintechs, banks, lenders, and digital consumer platforms that need to comply with KYC/AML requirements and reduce fraud losses. The company generates revenue through subscription and usage-based fees for its API-driven verification and risk decisioning services.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $9.0M
- Employees
- 140
- Founded
- 2020
- Headquarters
- Bengaluru, India
What 11 Arbolus experts think of Bureau ID
The NPS scores for Bureau ID are distributed between 4 and 9, with a median score of 8 and several high NPS (>8) responses from high-spend, influencer roles. 55% of experts signal positive renewal intent, typically those with longer than one year of implementation, while 27% are unsure and 18% indicate non-renewal intent. Stickiness is highest in the MoreThan1Year and ongoing implementation cohorts, whereas OffBoarding and pilot users register lower satisfaction and increased churn risk.Themes reveal that higher spend and tenure correlate with both stronger satisfaction and a positive outlook on renewal, while low spend or pilot initiatives carry a higher risk of churn and lower NPS.Overall Customer Sentiment: Positive
Who reviewed Bureau ID
- C-Suite 82% (9)
- Director 9% (1)
- Manager 9% (1)
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Sentiment
9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Apr 8
- May 8
- Jul 8
- Nov 8
- Apr 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 9 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 8 answers
- 0% 1 answer
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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