VERITAS
Veritas is a Belgian retail chain that sells haberdashery, fashion accessories, hosiery, lingerie, and DIY craft supplies through a network of physical stores and an e-commerce site, targeting consumers interested in fashion, sewing, and creative hobbies. The company generates revenue by selling branded and private-label products both online and in-store.
- Revenue
- $150.0M
- Employees
- 900
- Founded
- 1892
- Headquarters
- Kontich, Belgium
What 45 Arbolus experts think of VERITAS
NPS scores range from 2 to 10 with a majority between 6 and 9, indicating moderate advocacy but not unqualified enthusiasm. Renewal intent is mixed: several high spenders remain committed, but there is a significant subset indicating no or unsure renewal, often citing complexity and administrative burden. Implementation stages skew to longer tenures among high-value users, while pilot and offboarding users express more reservations. Feedback consistently praises reliability, broad functionality, and compliance support, but highlights licensing cost, cumbersome administration, and workflow rigidity as limiting factors.Overall Customer Sentiment: Neutral
Who reviewed VERITAS
- C-Suite 82% (37)
- Director 9% (4)
- Manager 9% (4)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about VERITAS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 45 scored reviews- Promoters 13
- Passives 22
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.
Praised
- Enterprise-Grade Reliability
- Robust Compliance and Audit Capabilities
- Strong Ransomware and Disaster Recovery Support
- Modern UI/UX and Workflow Customization
Criticised
- Licensing Cost Sensitivity
- Legacy User Experience
- Administrative and Operational Complexity
- AI-Enabled Substitution Threat
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 42% 31 answers
- 67% 3 answers
- 0% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.1/10 Average score from customers not renewing
Top alternatives
Most weighed by VERITAS customers
Report
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