Visa

usa.visa.com · San Francisco, United States of America

Visa is a global payments technology company that operates one of the world’s largest electronic payment networks, enabling digital payments between consumers, merchants, financial institutions, and governments. It generates revenue primarily from transaction processing fees, service fees, and data processing services associated with credit, debit, and prepaid card transactions. Visa does not issue cards or extend credit itself, instead partnering with banks and other financial institutions that use its network and brand.

Payment Processing

Listed in

Commerce & Marketplaces 600

Revenue: $32.0B
Employees: 28,000
Founded: 1958
Headquarters: San Francisco, United States of America

What 54 Arbolus experts think of Visa

NPS responses are concentrated at the high end: 38 of 52 (73.1%) are promoters, 12 (23.1%) are passives, and 2 (3.8%) are detractors, for an estimated NPS of 69. Renewal intent is recorded for only 21 respondents: 18 say yes and 3 are unsure; most other responses are missing. Implementation data shows 34 of 52 (65.4%) have used Visa for more than a year, with 12 under a year, 4 unsure, and 2 in pilot. Qualitative feedback most often praises broad acceptance, reliability, convenience, and security, while citing fees, foreign exchange costs, and bank-dependent service or dispute resolution as drawbacks. The positive NPS should be read alongside incomplete renewal data and the recurring cost concerns.Overall Customer Sentiment: Positive