VTEX
VTEX is a cloud-based enterprise digital commerce platform that enables retailers, brands, and manufacturers to build and manage online stores, marketplaces, and omnichannel commerce operations. The company provides tools for catalog and order management, payments integration, logistics, and customer experience, serving mid-market and large enterprises globally on a subscription and usage-based SaaS model. VTEX also supports multi-tenant architectures and marketplace capabilities so clients can host third-party sellers and expand their digital sales channels.
- E-commerce Platforms & Storefronts
- Marketplace & Booking Platforms
- IT Consulting & Implementation
- Revenue
- $200.0M
- Employees
- 1,600
- Founded
- 2000
- Headquarters
- New York City, United States of America
What 11 Arbolus experts think of VTEX
NPS distribution is mixed, with scores ranging from 0 to 9, clustering mainly between 5 and 8. Renewal intent is split, with 25% clearly indicating a willingness to renew, 62.5% expressing uncertainty, and one user not providing renewal input. The majority of accounts are in the More Than 1 Year implementation stage, suggesting mature adoption. Key sentiment themes from the data include moderate satisfaction, cautious optimism about renewal, and stronger loyalty among highest spenders. Overall Customer Sentiment: Neutral
Who reviewed VTEX
- C-Suite 64% (7)
- Director 18% (2)
- Manager 18% (2)
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Sentiment
-9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 4
- Detractors 4
Cumulative NPS by month
+3 over 6 months- Jul 4
- Aug 6
- Jan 6
- Dec 6
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 10 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
Top alternatives
Most weighed by VTEX customers
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