Worldpay

worldpay.com · Atlanta, United States of America

Worldpay is a global payment processing company that provides merchant acquiring, card processing, and omnichannel payment solutions for businesses of all sizes across retail, e‑commerce, and other industries. It enables merchants to accept card and alternative payments online, in-store, and via mobile, and generates revenue primarily through transaction fees, payment gateway services, and value-added payment products. Worldpay serves enterprises, mid-market, and SMB customers worldwide through direct sales and partnerships with banks, ISVs, and platforms.

  • Payment Processing
Revenue
$4.5B
Employees
9,000
Founded
1989
Headquarters
Atlanta, United States of America

What 58 Arbolus experts think of Worldpay

58 customers have reviewed Worldpay so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Worldpay

Total customers 58 52 current · 6 former
Reviews growth +33 in six months
Seniority of respondents
  • C-Suite 64% (37)
  • Director 32% (19)
  • Manager 4% (2)
Operations Leader Director NPS 8
Not specified C-Suite NPS 9 Will renew
Executive C-Suite NPS 8 Undecided

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Sentiment

18 Net Promoter Score, from 58 scored reviews
  • Promoters 20
  • Passives 29
  • Detractors 9

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 47%
  • Will renew 16
  • Undecided 16
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 48% 23 answers
  • Director 50% 10 answers
  • Not specified 0% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 7.1/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

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