Arbolus Intelligence

Adyen

adyen.com · Amsterdam-Zuidoost, Netherlands

Adyen is a global payment technology company that provides a single platform to accept payments in-store, online, and in-app for enterprise and mid-market merchants. It offers card processing, local payment methods, risk management, and settlement services through its own acquiring and infrastructure. Adyen generates revenue primarily from payment processing fees and related financial services for businesses worldwide.

  • Payment Processing
  • Payment Orchestration & Acceptance
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$1.6B
Employees
4,300
Founded
2006
Headquarters
Amsterdam-Zuidoost, Netherlands

What 61 Arbolus experts think of Adyen

A large share of experts report NPS scores between 8 and 10, indicating strong satisfaction. Renewal intent is high among enterprise and high spend customers, though some mid-sized customers express price sensitivity or implementation concerns. Nearly all have been live for over one year. Key themes include global coverage, reliability, API quality, but some note complexity for smaller organisations. Overall Customer Sentiment: Positive.

Who reviewed Adyen

Total customers 61 53 current · 8 former
Reviews growth +25 in six months
Seniority of respondents
  • C-Suite 74% (45)
  • Director 19% (12)
  • Manager 7% (4)
Revenue Leader Director NPS 9 Undecided Submitted Oct 2024
Executive C-Suite NPS 7 Will renew Submitted Oct 2025
Operations Leader Director NPS 7 Will renew Submitted Jan 2026

Employer names and spend open in the full report, along with the other 58 customers.

Everything 61 customers told us about Adyen.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

34 Net Promoter Score, from 61 scored reviews
  • Promoters 26
  • Passives 30
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 34 across 7 companies.

Praised

  • Strong Fraud Prevention
  • Flexible and Reliable Integration
  • Enterprise-Grade Coverage and Scalability
  • AI-Driven Payment Optimisation

Criticised

  • Complexity in Embedded Solutions
  • Switching Friction and Competitor Innovation
  • Local Market Specialists
  • Implementation and Support Limitations

What customers say

Strong Fraud Prevention
“The platform offers robust fraud protection, straight-through processing, and multi-currency capabilities, making it the top choice for digitising our payments.”
Flexible and Reliable Integration
“Payments are processed through Adyen alone, both online and in-store, so 100% of our transactions depend on its platform's reliability and smooth integration.”
Enterprise-Grade Coverage and Scalability
“I rely on Adyen because it provides a secure, scalable way to manage payments across markets, boosting acceptance rates and reducing failed transactions.”

Renewal intent

Plan to renew 51%
  • Will renew 24
  • Undecided 19
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 50% 32 answers
  • Director 50% 10 answers
  • Manager 67% 3 answers
  • Not specified 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Adyen customers

Report

Customer Report - Sep 2026 Sep 2026 61 + 0

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