Afterpay
Afterpay is a financial technology company that provides a buy now, pay later service that allows consumers to split retail purchases into interest-free installments. It partners with online and in-store merchants across sectors such as fashion, beauty, home, and travel, earning revenue primarily through merchant fees and late fees. The company serves consumers in markets including the United States, Australia, New Zealand, Canada, and the United Kingdom.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $600.0M
- Employees
- 1,300
- Founded
- 2014
- Headquarters
- Melbourne, Australia
What 14 Arbolus experts think of Afterpay
NPS scores are skewed positive, with most experts rating Afterpay between 7 and 10 and only one user indicating a low score (4). Renewal intent is broadly positive or uncertain; no experts indicated intent not to renew. Stickiness is high, as most are beyond the pilot and actively using Afterpay for over a year. Key qualitative themes highlight improvement in conversion rates, ease of integration, and customer/merchant adoption, with pain points in pricing, support, and market coverage. Overall Customer Sentiment: Positive
Who reviewed Afterpay
- C-Suite 67% (9)
- Director 33% (5)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Afterpay.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 7
- Detractors 2
Cumulative NPS by month
+2 over 6 months- Oct 6
- Feb 8
- Mar 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Praised
- Flexible Payment Options
- Expansion and Adoption
- AI and Workflow Optimization
- Commercial Value
Criticised
- Pricing Sensitivity
- Coverage and Flexibility Gaps
- Switching Triggers
- International Coverage Weakness
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 100% 3 answers
- 67% 3 answers
- 0% 1 answer
- 7.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Afterpay customers
Report
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