Klarna
Klarna is a global payments and shopping platform that provides buy now, pay later financing, installment plans, and checkout solutions for online and in-store merchants, as well as a consumer app for shopping, budgeting, and rewards. It makes money primarily through merchant fees, interchange and interest-related income, and consumer fees on certain financing products. The company serves retailers of all sizes and consumers across multiple markets, particularly in Europe and North America.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $2.2B
- Employees
- 5,000
- Founded
- 2005
- Headquarters
- Stockholm, Sweden
What 59 Arbolus experts think of Klarna
59 customers have reviewed Klarna so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Klarna
- C-Suite 69% (41)
- Director 22% (13)
- Manager 9% (5)
Employer names and spend open once the report publishes.
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Sentiment
27 Net Promoter Score, from 59 scored reviews- Promoters 24
- Passives 27
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 27 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 81% 27 answers
- 89% 9 answers
- 67% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Klarna customers
More in Financial Services & Payments and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Klarna
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