Kubra
KUBRA provides customer experience management and billing solutions for utilities, government agencies, and other regulated service providers, offering tools for electronic billing and payments, customer communications, outage and storm management, and mobile/web self-service portals. The company generates revenue primarily through SaaS and transaction-based fees for its software platforms and related services. Its products are used to improve customer engagement, billing efficiency, and operational communications at large enterprise clients across North America.
- Payment Processing
- Customer Support & Help Desk
- IT Consulting & Implementation
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 1992
- Headquarters
- Tempe, United States of America
What 18 Arbolus experts think of Kubra
NPS distribution skews positive (53% with NPS ≥9), while 36% fall in 7–8 range, and 11% are ≤5. 61% of responses indicate a clear renewal intent, predominantly aligned with high NPS and long-term deployments. Stickiness is strong: 52% of accounts are past one year in implementation. Key themes include high satisfaction from established enterprise users and uncertainty or negative sentiment mainly centered around pilot-stage or low adoption accounts.Overall Customer Sentiment: Positive
Who reviewed Kubra
- C-Suite 44% (8)
- Director 33% (6)
- Manager 22% (4)
Employer names and spend open once the report publishes.
Tell us when the Kubra report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
38 Net Promoter Score, from 18 scored reviews- Promoters 8
- Passives 9
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Jun 9
- Feb 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 63% 8 answers
- 40% 5 answers
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
More in Workplace & Productivity and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Kubra
Do you use Kubra at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of Kubra have already contributed
Takes a few minutes. Your identity stays anonymous.