Lawpay
LawPay provides online payment processing and trust account management solutions designed specifically for law firms and legal professionals, enabling them to accept credit card and ACH payments while maintaining compliance with legal and bar association requirements. The company generates revenue through transaction fees and related payment services offered via its web-based platform and integrations with legal practice management software.
- Payment Processing
- Legal Practice Management
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 2005
- Headquarters
- Austin, United States of America
What 7 Arbolus experts think of Lawpay
Net Promoter Score (NPS) reflects a polarized distribution: 33% of respondents are strong promoters (NPS 9), 33% are passively satisfied (NPS 7-8), and 17% are detractors (NPS 5). Renewal intent is split, with 50% indicating intent to renew, 33% unsure, and 17% not planning to renew. Stickiness varies by customer; 50% are in the more mature implementation stage (>1 year), but 33% are undergoing offboarding. Key themes include a connection between high spend/high satisfaction and renewal, but mid-level spenders are more likely to express uncertainty or be in offboarding. Overall Customer Sentiment: Neutral
Who reviewed Lawpay
- C-Suite 71% (5)
- Director 29% (2)
Employer names and spend open once the report publishes.
Tell us when the Lawpay report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 80% 5 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
More in Financial Services & Payments and Legal & Outsourced Services
Other companies in both categories with a customer report.
For people who use Lawpay
Do you use Lawpay at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of Lawpay have already contributed
Takes a few minutes. Your identity stays anonymous.