Lloyd's
Lloyd’s is a specialist insurance and reinsurance marketplace where member syndicates underwrite complex and large commercial risks for brokers and corporate, financial, and public-sector clients globally. It provides the infrastructure, capital framework, and regulatory oversight that enable independent managing agents and syndicates to offer property, casualty, marine, aviation, energy, and specialty risk coverage. The corporation earns revenue through market oversight, services, and central charges and levies on participants in the Lloyd’s market.
- Revenue
- $1.5B
- Employees
- 2,000
- Founded
- 1688
- Headquarters
- Londonderry County Borough, United Kingdom
What 19 Arbolus experts think of Lloyd's
NPS scores are overwhelmingly positive, with most users rating Lloyd's at 8 or above and a concentration of 9s and 10s from both influencers and users. Renewal intent is high, particularly among those with larger spend and longer tenure; only one influencer expressed uncertainty. Nearly all respondents are in the MoreThan1Year implementation stage, signaling deep embeddedness. Key feedback themes include the value of underwriting expertise, broad specialty capacity, and operational reliability as core strengths, balanced by the need to monitor market appetite and manage integration/governance. Overall, sentiment is strong, with minimal risk signals.Overall Customer Sentiment: Positive
Who reviewed Lloyd's
- C-Suite 58% (11)
- Director 37% (7)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about Lloyd's.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
63 Net Promoter Score, from 19 scored reviews- Promoters 13
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 9
- Apr 9
- Jun 8
- Jul 9
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 63 across 1 companies.
Praised
- Underwriting Expertise and Capacity
- Expanded Market Options
- Tangible Operating Value
- Integration and Process Improvement
Criticised
- Appetite and Market Conditions Risk
- Migration and Switching Complexity
- Integration and Governance Validation
- Competitive Threat: Lower Operating Burden
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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