Lloyds Bank Group
Lloyds Banking Group is a UK-based financial services group that provides retail and commercial banking, insurance, and wealth management services primarily to individuals and businesses in the United Kingdom. It operates through brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows, generating revenue mainly from net interest income, fees, and insurance premiums. The group serves personal, SME, and corporate clients through branches, digital channels, and relationship banking teams.
- Payment Processing
- Lending & Credit Software
- Wealth & Investment Software
- Revenue
- $21.0B
- Employees
- 65,000
- Founded
- 2009
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Lloyds Bank Group
NPS scores are strongly positive: 40% scored 9-10 (Promoters), 20% scored 8, and 20% scored 7. 75% of renewing customers indicate strong intent to renew, with all users at the mature implementation stage (>1 year). One high spend influencer is not sure about renewal, but this is not a dominant pattern. Satisfaction is driven by product maturity and reliability signals from longer-term adopters.Overall Customer Sentiment: Positive
Who reviewed Lloyds Bank Group
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jun 9
- Jul 8
- Aug 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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