Marsh
Marsh is a global insurance broker and risk advisory firm that helps businesses, public entities, and individuals assess, manage, and transfer risk through insurance placement, risk consulting, and related services. It generates revenue primarily from brokerage commissions and advisory fees paid by clients and insurance carriers. Marsh serves clients across industries worldwide, from small enterprises to large multinationals, often as part of Marsh McLennan.
- Revenue
- $10.0B
- Employees
- 45,000
- Founded
- 1871
- Headquarters
- New York City, United States of America
What 16 Arbolus experts think of Marsh
NPS scores are skewed positive, with 18% at 10, 27% at 9, and most others at 7-8, indicating generally high satisfaction. Renewal intent is less certain, with 44% expressing 'Not Sure' across all spend brackets, while 33% reported 'Yes,' primarily among higher spenders. Stickiness is robust, with the vast majority (>80%) in the 'More Than 1 Year' implementation stage, including all high-spend customers. Key trends include cautious optimism, strong platform entrenchment, and some uncertainty regarding future renewal primarily among influencers.Overall Customer Sentiment: Positive
Who reviewed Marsh
- C-Suite 88% (14)
- Director 12% (2)
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Sentiment
25 Net Promoter Score, from 16 scored reviews- Promoters 5
- Passives 10
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 10 answers
- 8.5/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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