MercadoPago
Mercado Pago is the digital payments and financial services platform of Mercado Libre, providing online and offline payment processing, digital wallets, merchant acquiring, and related financial services to consumers and businesses across Latin America. It enables users to pay and get paid on e-commerce sites, in physical stores, and via mobile apps, and offers services such as QR payments, payment links, and card processing. The company generates revenue through transaction fees, merchant services, and financial products tied to its payments ecosystem.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $4.5B
- Employees
- 9,000
- Founded
- 2003
- Headquarters
- Buenos Aires, Argentina
What 9 Arbolus experts think of MercadoPago
NPS scores are consistently high, with 50% of experts giving a perfect 10, and the remainder scoring between 7 and 9. Renewal intent is strongly positive among high spenders and long-term users, with no negative renewal signals. Implementation stages skew toward more than 1 year, correlating with NPS scores above 8. Main themes are robust satisfaction with product stability and confidence in continuing use.Overall Customer Sentiment: Positive
Who reviewed MercadoPago
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
Employer names and spend open once the report publishes.
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Sentiment
66 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Jan 10
- Mar 10
- Apr 9
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 37 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 10/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by MercadoPago customers
More in Financial Services & Payments and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use MercadoPago
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