MetaMask

metamask.io · San Francisco, United States of America

MetaMask is a non-custodial cryptocurrency wallet and browser extension/mobile app that enables users to manage Ethereum and EVM-compatible assets, interact with decentralized applications, and use Web3 services. It serves individual crypto users, developers, and Web3 projects by providing key management, transaction signing, and dApp connectivity. The company generates revenue primarily through swap fees, staking and bridging services, and other in-wallet transaction features.

Payment Processing
API Management & Integration

Listed in

Revenue: $80.0M
Employees: 250
Founded: 2016
Headquarters: San Francisco, United States of America

What 12 Arbolus experts think of MetaMask

NPS distribution is heavily skewed positive: 67% Promoters (NPS 9-10), 25% Passives (NPS 8), and 8% Detractors (NPS 6). Renewal intent is high among explicit responses; multiple respondents have used MetaMask for over one year. Stickiness is further evidenced by consistently long adoption periods. Overall sentiment points to enduring satisfaction, especially among higher spenders and promoter segments.Positive

Who reviewed MetaMask

Total customers 12 12 current · 0 former

Reviews growth +6 in six months

Seniority of respondents

C-Suite 67% (8)
Director 17% (2)
Manager 17% (2)

Marketing Leader C-Suite NPS 10 Submitted Jun 2026

Engineering Manager Manager NPS 9 Submitted Mar 2026

Design Generalist C-Suite NPS 10 Submitted Jun 2026

Employer names and spend open once the report publishes.

Tell us when the MetaMask report publishes.

We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.

Notify me

Sentiment

66 Net Promoter Score, from 12 scored reviews

Promoters 9
Passives 2
Detractors 1

Cumulative NPS by month

+0 over 6 months

Dec 9
Mar 9
Apr 9
Jun 9
Aug 9
Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 80%

Will renew 4
Undecided 1
Not renewing 0

Plan to renew, by seniority

C-Suite 100% 4 answers
Director 0% 1 answer

8.8/10 Average score from customers who will renew
8/10 Average score from undecided customers

For people who use MetaMask

Do you use MetaMask at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

12 customers of MetaMask have already contributed

Share your experience

Takes a few minutes. Your identity stays anonymous.