Mollie
Mollie is a European payment service provider that offers APIs and tools for businesses to accept and process online and in‑store payments. It supports a wide range of local and international payment methods and charges transaction-based fees to merchants using its platform. The company serves e-commerce merchants, platforms, and marketplaces across Europe.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $200.0M
- Employees
- 900
- Founded
- 2004
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 17 Arbolus experts think of Mollie
NPS scores for Mollie are high, with the majority above 8 and a notable share at 10, indicating a strong net promoter tendency. Renewal intent is high, with most respondents indicating likely or definite renewal, though one noted offboarding. Stickiness is reinforced by long-term implementation in over 75% of responses where disclosed. Expert themes highlight ease of integration, favorable pricing, and local market fit as core positives. Negatives include potential future pricing changes and complexity as the feature set grows.Overall Customer Sentiment: Positive
Who reviewed Mollie
- C-Suite 50% (9)
- Director 19% (3)
- Manager 31% (5)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Mollie.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 17 scored reviews- Promoters 7
- Passives 7
- Detractors 3
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.
Praised
- Exceptional Ease of Integration
- Local Market Alignment
- No Fixed Costs, Transparent Fees
- Value-Added Service Adoption
Criticised
- Competitive Feature Threat
- Ownership and Sovereignty Risk
- Complexity and Service Focus
- Complexity with Added Features
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 75% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Mollie customers
Report
More in IT Infrastructure & Cloud and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Mollie
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