Monzo Bank
Monzo Bank is a UK-based digital bank that provides current accounts, savings, lending, and business banking services through a mobile-first platform. It serves retail consumers and small businesses, generating revenue from interchange fees, overdrafts, loans, subscriptions, and other banking services. The company operates entirely online without a traditional branch network, using technology to deliver low-cost, app-centric financial services.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $390.0M
- Employees
- 3,800
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 19 Arbolus experts think of Monzo Bank
NPS scores are generally high: 37% of users are in the Promoter category (NPS 9–10), with another 31% rating 8 and 25% rating 6–7. Only 6% are below this range. Most users (>70%) have implemented Monzo for over a year, indicating strong stickiness. Contributors with more than 12 months' experience consistently provide high NPS, reinforcing renewal confidence and satisfaction.Overall Customer Sentiment: Positive
Who reviewed Monzo Bank
- C-Suite 78% (15)
- Director 11% (2)
- Manager 11% (2)
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Sentiment
42 Net Promoter Score, from 19 scored reviews- Promoters 11
- Passives 5
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 8
- Jun 9
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from undecided customers
Top alternatives
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