MoonPay
MoonPay is a financial technology company that provides infrastructure for buying, selling, and accepting cryptocurrencies and digital assets using traditional payment methods such as credit cards, bank transfers, and digital wallets. It serves consumers, crypto wallets, NFT platforms, and other web3 businesses by offering fiat-to-crypto on-ramps, off-ramps, and related payment APIs. The company generates revenue primarily through transaction fees and enterprise integrations with partners that embed its payment services.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $120.0M
- Employees
- 450
- Founded
- 2018
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of MoonPay
NPS distribution is strong with 40% Promoters (NPS 9-10), 40% Passives (NPS 8), and 20% NPS 7. Renewal intent is clear in 60% Yes, 20% Not Sure, and remaining responses unfilled. Most customers are in the MoreThan1Year implementation stage. High spend and Influencer roles closely correlate with exceptional sentiment and renewal confidence.Overall Customer Sentiment: Positive
Who reviewed MoonPay
- C-Suite 50% (3)
- Director 33% (2)
- Manager 17% (1)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+2 over 6 months- Jul 7
- Feb 8
- Mar 8
- Apr 8
- Jun 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 2 answers
- 100% 2 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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