Morgan Stanley
Morgan Stanley is a global financial services firm that provides investment banking, securities trading, wealth management, and investment management services to corporations, governments, institutions, and individuals. The company generates revenue through advisory fees, trading and underwriting activities, asset and wealth management fees, and interest income from its lending and financing businesses. It operates across the Americas, EMEA, and Asia-Pacific with a network of offices serving clients worldwide.
- Wealth & Investment Software
- Revenue
- $54.6B
- Employees
- 82,000
- Founded
- 1935
- Headquarters
- New York City, United States of America
What 11 Arbolus experts think of Morgan Stanley
NPS distribution skews positively: 2 respondents with NPS 10 and 2 with NPS 9, with nearly half above 8. Among six with renewal data, 67% are committed to renew, all from high or established spend segments. Stickiness is strong, with 67% reporting more than one year of usage, and only a small pilot or unsure cohort. Key sentiment drivers: high satisfaction and renewal among established, high-spend influencer clients. Positive
Who reviewed Morgan Stanley
- C-Suite 82% (9)
- Director 18% (2)
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Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 5
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Feb 9
- Mar 9
- May 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 18 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 4 answers
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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