Moss
Moss is a spend management platform that provides corporate credit cards, invoice management, and expense tracking tools for businesses, helping finance teams control budgets, automate reimbursement and approvals, and gain real-time visibility into company spending. The company primarily serves small and mid-sized enterprises across Europe through a SaaS platform combined with card and payment services.
- Spend Management
- Expense Management
- Accounts Payable Automation
- Revenue
- $35.0M
- Employees
- 350
- Founded
- 2019
- Headquarters
- Berlin Treptow, Germany
What 12 Arbolus experts think of Moss
NPS distribution is skewed high, with 73% giving scores of 9 or 10 and only one detractor (NPS 2). 81% of respondents indicate renewal intent, with only one marked as 'No' and one 'Not Sure'. Stickiness is strong, as 64% have used Moss for more than 1 year, correlating with higher satisfaction and intent to renew. The main quantitative theme is efficiency gains through automation, driving positive sentiment.Overall Customer Sentiment: Positive
Who reviewed Moss
- C-Suite 91% (11)
- Director 9% (1)
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Sentiment
66 Net Promoter Score, from 12 scored reviews- Promoters 10
- Passives 0
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Oct 8
- Feb 6
- Mar 8
- Jun 8
- Jul 8
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 35 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 67% 9 answers
- 100% 1 answer
- 0% 1 answer
- 9.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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