myKaarma
myKaarma (operated via kaarya.com) provides communication, payment, and workflow software for automotive dealerships, helping service departments manage customer interactions, digital payments, and operational processes to improve efficiency and customer experience. The company sells its cloud-based platform and related services to franchised and independent auto dealers on a subscription and usage-fee basis.
- Payment Processing
- Customer Support & Help Desk
- Workflow Automation
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 2012
- Headquarters
- Long Beach, United States of America
What 13 Arbolus experts think of myKaarma
The Net Promoter Score (NPS) distribution indicates a varied user sentiment with scores ranging from 2 to 10. The average NPS aligns positively with industry standards, though some experts highlight dissatisfaction due to interface clunkiness and lack of advanced video functionalities. Renewal intent is predominantly positive among high spenders, illustrating a pattern of satisfaction correlating with spend levels. Stickiness is significant with implementation over extended periods noted (>1 year), despite certain pain points in adaptability stages, notably during offboarding phases. Key feedback themes include desires for better UI/UX and enhanced reporting features. Overall Customer Sentiment: Neutral
Who reviewed myKaarma
- C-Suite 62% (8)
- Director 23% (3)
- Manager 15% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about myKaarma.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 13 scored reviews- Promoters 5
- Passives 3
- Detractors 5
Cumulative NPS by month
-1 over 4 months- Nov 8
- Jun 8
- Oct 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Praised
- Expanding Integration Features
- Improved Usage Analytics
- AI and Advanced Tech Adoption
- Easy Integration
Criticised
- Competitive Pressure
- Price Sensitivity
- Integration Challenges
- Limited Reporting Features
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 50% 8 answers
- 100% 3 answers
- 50% 2 answers
- 9.1/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Report
More in Workplace & Productivity and Financial Services & Payments
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