NATIONSBENEFITS
NationsBenefits is a healthcare technology and benefits administration company that designs, manages, and delivers supplemental benefits programs for health plans, particularly Medicare Advantage and Medicaid plans. It provides a platform, card programs, and logistics services that enable payers to offer members benefits such as OTC products, flex cards, healthy foods, vision, hearing, and transportation. The company generates revenue through B2B contracts with health plans and other payers for program design, administration, and fulfillment services.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 2015
- Headquarters
- Sunrise Lake, United States of America
What 5 Arbolus experts think of NATIONSBENEFITS
NPS scores are distributed evenly across the spectrum, with 20% Promoters (score: 10), 40% Passive (scores: 6, 7), and 20% Detractors (score: 4). Renewal intent is split: 40% Yes, 60% Not Sure. Stickiness is evident with 60% at MoreThan1Year implementation, 20% LessThan1Year, and 20% NotSure. Quantitative data highlights a mixed customer experience, with strong loyalty among a subset, contrasted by renewal indecision among others.Overall Customer Sentiment: Neutral
Who reviewed NATIONSBENEFITS
- C-Suite 100% (5)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 1
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 9.5/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
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