NIC
NIC, now part of Tyler Technologies, provides digital government services and payment processing solutions that help U.S. federal, state, and local agencies deliver online licensing, permitting, tax, and citizen service portals. The company typically operates under long-term contracts where it builds and maintains e-government platforms and monetizes them through transaction fees and service charges. Its offerings include secure online payments, portals, and related digital government infrastructure for public-sector clients.
- Payment Processing
- IT Consulting & Implementation
- Government & Public Sector Software
- Revenue
- $450.0M
- Employees
- 1,200
- Founded
- 1992
- Headquarters
- Plano, United States of America
What 5 Arbolus experts think of NIC
NPS distribution ranges from 1 to 9, with two instances above 8 indicating some promoter sentiment but an average closer to neutral. 40% of respondents report an NPS of 8 or higher, while 20% give a strongly negative score (NPS 1). 40% of experts are at more than one year of implementation, showing some stickiness; however, 60% display uncertain renewal intent. The key themes are mixed satisfaction and uncertainty about renewal, with high NPS correlated to higher spend and longer adoption.Overall Customer Sentiment: Neutral
Who reviewed NIC
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Oct 8
- Apr 8
- May 7
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 4 answers
- 9/10 Average score from customers who will renew
- 5.3/10 Average score from undecided customers
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