Northern Trust
Northern Trust Corporation is a financial services company that provides asset servicing, investment management, and banking solutions to institutional investors, corporations, ultra-high-net-worth families, and individuals. It generates revenue through fees on custody and fund administration, investment management and advisory services, and interest income from its banking operations. The firm operates globally with a focus on serving complex, large-scale institutional and wealth management clients.
- Revenue
- $8.0B
- Employees
- 24,000
- Founded
- 1889
- Headquarters
- Chicago Loop, United States of America
What 7 Arbolus experts think of Northern Trust
NPS scores are universally high, with 40% promoters (NPS 9-10) and the remainder displaying strong positive sentiment (all NPS ≥7). Renewal intent data is largely affirmative or neutral, with 60% indicating long-term renewal and others not expressing negative intent. Over 60% of experts have been in the implementation stage for more than one year, indicating deep product adoption and integration.Key themes include high satisfaction, persistent usage beyond the initial onboarding period, and a lack of significant negative feedback. Overall, client sentiment is confident and stable.Overall Customer Sentiment: Positive
Who reviewed Northern Trust
- C-Suite 57% (4)
- Director 14% (1)
- Manager 29% (2)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- Feb 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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