NFP
NFP is an insurance brokerage and consulting firm that provides property and casualty insurance, employee benefits, retirement and wealth advisory, and related risk management services to mid-sized and large employers, institutions, and individuals. The company generates revenue primarily through insurance commissions, fees for benefits and retirement consulting, and advisory fees on managed assets.
- Insurance Software
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $2.5B
- Employees
- 8,000
- Founded
- 1999
- Headquarters
- New York City, United States of America
What 6 Arbolus experts think of NFP
NPS distribution is polarized: low scores (1, 6) from high-spend influencers and high scores (8-10) from users and low spenders. 33% explicitly state intent to renew, while 33% decline and the rest have unspecified intent. Most implementations are in the more than 1 year stage, correlating with sustained use among satisfied users. The dominant negative driver is high-spend client dissatisfaction, outweighing some positive user sentiment.Overall Customer Sentiment: Neutral to Negative
Who reviewed NFP
- C-Suite 67% (4)
- Director 33% (2)
Employer names and spend open once the report publishes.
Tell us when the NFP report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 1
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 3.5/10 Average score from customers not renewing
Top alternatives
Most weighed by NFP customers
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use NFP
Do you use NFP at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of NFP have already contributed
Takes a few minutes. Your identity stays anonymous.