Arbolus Intelligence

NatWest

natwest.com · Londonderry County Borough, United Kingdom

NatWest is a UK-based retail and commercial bank that provides personal, business, and corporate banking services including current and savings accounts, lending, payments, and wealth products. It serves individuals, SMEs, and larger enterprises primarily in the UK and Ireland through digital channels and branch networks. The bank generates revenue from net interest income on loans and deposits, as well as fees and commissions on banking and financial services.

Listed in
Revenue
$17.0B
Employees
61,000
Founded
1968
Headquarters
Londonderry County Borough, United Kingdom

What 6 Arbolus experts think of NatWest

NPS ratings are highly positive, with scores of 8 to 10 from all respondents. Renewal intent shows strong loyalty: 3 of 4 with intent to renew, all after more than a year of use. Stickiness is high, with all responses indicating usage for over a year. Feedback emphasizes strengths in accessibility, security, and reliable support, with recommendations focused on improved AI-driven features. Overall Customer Sentiment: Positive

Who reviewed NatWest

Total customers 6 6 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 50% (3)
Executive Director NPS 9 Will renew Submitted Jul 2026
Revenue Leader Director NPS 8 Will renew Submitted Sep 2026
Finance Leader C-Suite NPS 8 Submitted May 2024

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about NatWest.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+1 over 6 months
  • May 8
  • Dec 8
  • May 9
  • Jul 9
  • Sep 9
  • Oct 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Praised

  • Improve Integrations
  • Expand AI-Powered Insights
  • Enhance Automation
  • Security and Financial Organization

Criticised

  • Customer Support Response Time
  • Limited Advanced Tools
  • Automation and Integration Gaps
  • Superior Customer Service Elsewhere

What customers say

Security and Financial Organization
“I value NatWest for its secure environment and the simplicity it brings to organizing my finances on a daily basis.”
Accessibility and Ease of Use
“I would recommend NatWest due to its accessibility and the ease with which I can manage everyday banking tasks without hassle.”
Reliable Online and Mobile Banking
“Reliable digital banking and straightforward payment management are key reasons I continue to use and recommend NatWest.”

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 67% 3 answers
  • 8.3/10 Average score from customers who will renew
  • 10/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 6 + 1

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For people who use NatWest

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