Arbolus Intelligence

Airwallex

airwallex.com · Melbourne, Australia

Airwallex is a global financial technology company that provides cross-border payments, multi-currency business accounts, FX, and card issuing solutions for businesses. It enables companies to collect, hold, convert, and pay funds in multiple currencies via APIs and web interfaces, integrating with e-commerce, SaaS, and marketplace platforms. Airwallex generates revenue through transaction fees, FX spreads, and value-added financial services for SMEs, enterprises, and platforms.

  • Payment Processing
  • Cross-Border Payments & FX
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$350.0M
Employees
1,500
Founded
2015
Headquarters
Melbourne, Australia

What 44 Arbolus experts think of Airwallex

Airwallex records NPS scores of 8-10 from the majority of customers, with high NPS concentrated among finance and operations roles in international businesses. Renewal intent is generally positive, though a subset of high spenders remains in review mode. Stickiness is high in post-adoption phases, with most customers live for more than one year. Key themes include reliable cross-border payments, frictionless onboarding, integration depth, and responsive account support. Primary pain points are pricing and market/currency coverage gaps.Overall Customer Sentiment: Positive

Who reviewed Airwallex

Total customers 44 42 current · 2 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 83% (37)
  • Director 14% (6)
  • Manager 2% (1)
Not specified C-Suite NPS 8 Submitted Apr 2026
Revenue Leader Director NPS 8 Submitted Apr 2026
Executive C-Suite NPS 7 Undecided Submitted Jul 2026

Employer names and spend open in the full report, along with the other 41 customers.

Everything 44 customers told us about Airwallex.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

22 Net Promoter Score, from 44 scored reviews
  • Promoters 16
  • Passives 22
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.

Praised

  • Integration and Automation
  • Seamless International Payments
  • Rapid Onboarding and Local Bank Connectivity
  • Stablecoin and Treasury Innovation

Criticised

  • Product Maturity for Advanced Treasury Needs
  • Coverage and Currency Limitations
  • Transaction Fees vs. Local Banks
  • AI/Automation-Driven Differentiation

What customers say

Integration and Automation
“Airwallex's open APIs let us automate payments and manage multiple entities easily, which is critical for international payroll and expense flows.”
Seamless International Payments
“I rely on Airwallex for cross-border payments and FX because the solution is fast and innovative, especially for startups and SMEs in global trade.”
Rapid Onboarding and Local Bank Connectivity
“Account opening was fast, and the ability to connect with major Singapore banks and use virtual account mapping made payment processes easier.”

Renewal intent

Plan to renew 22%
  • Will renew 4
  • Undecided 12
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 27% 15 answers
  • Director 0% 1 answer
  • Manager 0% 1 answer
  • Not specified 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by Airwallex customers

Report

Customer Report - Oct 2026 Oct 2026 44 + 2

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