Alacriti
Alacriti is a payments technology company that provides cloud-based software and services for financial institutions and billers to support real-time payments, electronic bill presentment and payment (EBPP), and money movement. Its platform helps banks, credit unions, and enterprises modernize ACH, card, and RTP transactions, as well as customer-facing bill pay experiences. The company generates revenue through software licensing, transaction-based fees, and related implementation and support services.
- Payment Processing
- Payment Orchestration & Acceptance
- API Management & Integration
- Revenue
- $55.0M
- Employees
- 350
- Founded
- 2003
- Headquarters
- Edison, United States of America
What 9 Arbolus experts think of Alacriti
NPS scores are heavily concentrated in the 8-10 bracket, with 40% of experts providing an NPS of 9 or above and another 40% between 7 and 8. Renewal intent data shows that high spenders (over $100K) have a strong 'Yes' intent, while low and mid spenders are more uncertain but not negative. Implementation stages show that the majority are in the MoreThan1Year phase, indicating maturity and stickiness; newer implementations (LessThan1Year and Pilot) display moderate but improving sentiment. Key themes are high satisfaction among established clients, with uncertainty mainly in less mature deployments.Overall Customer Sentiment: Positive
Who reviewed Alacriti
- C-Suite 89% (8)
- Director 11% (1)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 3 months- May 8
- Dec 8
- Jun 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 37 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 63% 8 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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