American Credit Acceptance
American Credit Acceptance is an auto finance company that provides indirect subprime and near-prime vehicle financing solutions through franchised and independent automobile dealers across the United States. The company purchases and services retail installment contracts originated by its dealer partners, enabling consumers with limited or challenged credit histories to obtain vehicle loans. It generates revenue primarily from finance charges, interest income, and servicing of its loan portfolio.
- Lending & Credit Software
- IT Consulting & Implementation
- Revenue
- $750.0M
- Employees
- 1,500
- Founded
- 2007
- Headquarters
- Spartanburg, United States of America
What 5 Arbolus experts think of American Credit Acceptance
The NPS distribution shows majority high scores (9, 9, 10, 7) with one neutral score (5), indicating generally positive user sentiment. Most customers report more than one year of implementation, suggesting mature adoption and satisfaction. The one pilot-stage insight is associated with a lower NPS, and the rest (in long-term usage) show high NPS, reinforcing positive sentiment for embedded customers.Overall Customer Sentiment: Positive
Who reviewed American Credit Acceptance
- C-Suite 100% (5)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 1
- Detractors 1
Written answers and themes publish with the full report.
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