Anchorage

anchorage.com · San Francisco, United States of America

Anchorage is a digital asset platform that provides crypto custody, trading, staking, and related infrastructure services primarily to institutional investors such as banks, fintechs, and asset managers. Through its regulated subsidiary Anchorage Digital Bank, it offers qualified custody and other banking services for cryptocurrencies and tokens. The company generates revenue from custody fees, trading spreads, staking services, and institutional infrastructure solutions.

  • Payment Processing
  • Wealth & Investment Software
  • Cybersecurity Services
Revenue
$70.0M
Employees
350
Founded
2017
Headquarters
San Francisco, United States of America

What 39 Arbolus experts think of Anchorage

Customer sentiment is positive but mixed: average NPS is 7.7 (NPS 13), with established usage and strong security and regulatory feedback offset by uncertain renewal intent and pricing and workflow gaps.

Who reviewed Anchorage

Total customers 39 32 current · 7 former
Reviews growth +20 in six months
Seniority of respondents
  • C-Suite 77% (30)
  • Director 13% (5)
  • Manager 10% (4)
Executive C-Suite NPS 9 Undecided
Executive C-Suite NPS 8 Undecided
Executive C-Suite NPS 8 Undecided

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Sentiment

12 Net Promoter Score, from 39 scored reviews
  • Promoters 12
  • Passives 20
  • Detractors 7

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 12 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 32%
  • Will renew 7
  • Undecided 13
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 29% 17 answers
  • Director 67% 3 answers
  • Manager 0% 2 answers
  • 8.3/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

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