Arbolus Intelligence

Copper.co

copper.co · Londonderry County Borough, United Kingdom

Copper.co is a digital asset custody and prime brokerage platform that provides institutional investors with secure storage, trading, and settlement infrastructure for cryptocurrencies and other digital assets. The company serves hedge funds, asset managers, banks, and other regulated financial institutions, generating revenue through custody fees, trading and settlement services, and related infrastructure solutions. Its technology focuses on secure wallet infrastructure, off-exchange settlement, and connectivity to major crypto exchanges and liquidity venues.

  • Payment Processing
  • Wealth & Investment Software
Listed in
Revenue
$40.0M
Employees
250
Founded
2018
Headquarters
Londonderry County Borough, United Kingdom

What 25 Arbolus experts think of Copper.co

NPS scores range from 3 to 10, with a majority in the 7–10 range, indicating generally favorable sentiment. Renewal intent is positive in longer-tenure customers with high spend, while some lower-spending and recent customers signal hesitancy or negative sentiment. Most users are in full implementation stages, reflecting strong stickiness. Key feedback themes are robust security, operational control, and governance, counterbalanced by concerns regarding cost, integration, setup complexity, and the need for better automation. Overall Customer Sentiment: Positive

Who reviewed Copper.co

Total customers 25 20 current · 5 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 76% (19)
  • Director 16% (4)
  • Manager 8% (2)
Revenue Partner C-Suite NPS 6 Not renewing Submitted Oct 2024
Engineering Manager Manager NPS 8 Submitted Mar 2026
Finance Leader C-Suite NPS 7 Undecided Submitted Jul 2025

Employer names and spend open in the full report, along with the other 22 customers.

Everything 25 customers told us about Copper.co.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

-4 Net Promoter Score, from 24 scored reviews
  • Promoters 6
  • Passives 11
  • Detractors 7

Cumulative NPS by month

-1 over 6 months
  • Feb 8
  • Mar 7
  • Apr 7
  • May 7
  • Jul 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -4 across 1 companies.

Praised

  • Enhanced Oversight and Risk Reduction
  • Structured Approval Processes
  • Robust Security and Operational Controls
  • Expand Integration Capabilities

Criticised

  • Cost Increases Without Added Value
  • Competitor Feature Advancements
  • Limited Support and Reporting
  • Cost Concerns

What customers say

Enhanced Oversight and Risk Reduction
“Using Copper.co gives us better oversight of digital asset holdings and reduces operational risk linked to unauthorized transactions.”
Structured Approval Processes
“The ability to manage access and approvals in a controlled environment is crucial and Copper.co delivers well on this.”
Robust Security and Operational Controls
“I would recommend Copper.co for its strong custody and transaction controls, providing institutional-grade oversight compared to basic crypto platforms.”

Renewal intent

Plan to renew 53%
  • Will renew 9
  • Undecided 2
  • Not renewing 6

Plan to renew, by seniority

  • C-Suite 54% 13 answers
  • Director 67% 3 answers
  • Manager 0% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 25 + 2

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