CRAWFORD
Crawford & Company is a global provider of claims management and outsourcing solutions for insurance carriers, brokers, and large self-insured organizations, handling property, casualty, and specialty claims. The company offers loss adjusting, third-party administration, managed repair, and related technology-enabled services to help clients manage risk, control costs, and improve claims outcomes. It generates revenue through service fees and outsourcing contracts across its international network of offices and partners.
- Insurance Software
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $1.2B
- Employees
- 9,000
- Founded
- 1941
- Headquarters
- Peachtree Corners, United States of America
What 12 Arbolus experts think of CRAWFORD
NPS distribution is strong, with 55% scoring 9-10 and no scores below 7. 60% indicate clear renewal intent, while 20% are unsure and one user will not renew. Over 80% are in more than 1 year of implementation, highlighting high stickiness among core customer segments. The key theme is robust satisfaction and renewal intent among large insurers and operational leaders.Overall Customer Sentiment: Positive
Who reviewed CRAWFORD
- C-Suite 58% (7)
- Director 33% (4)
- Manager 8% (1)
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Sentiment
41 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 7
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Feb 9
- Mar 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 100% 4 answers
- 0% 3 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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