CVS Health
CVS Health is a diversified healthcare company that operates retail pharmacies, pharmacy benefit management services, health insurance plans through Aetna, and a range of primary care, home health, and pharmacy services for consumers, employers, and government programs in the United States. It generates revenue from prescription drug dispensing, insurance premiums, healthcare services, and related products sold through its retail and digital channels.
- Revenue
- $357.8B
- Employees
- 300,000
- Founded
- 1963
- Headquarters
- Woonsocket, United States of America
What 50 Arbolus experts think of CVS Health
NPS analysis reveals 70% are Promoters (NPS 9–10), 20% Passives (NPS 7–8), and 10% Detractors (NPS ≤6). Renewal intent is confirmed for all of the highest spenders and between 60%–70% of Influencers. Over 80% have implemented for more than one year, indicating strong stickiness. The key quantitative theme is alignment of high spend, long-term implementation, and high NPS.Overall Customer Sentiment: Positive
Who reviewed CVS Health
- C-Suite 73% (37)
- Director 15% (8)
- Manager 12% (6)
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Sentiment
24 Net Promoter Score, from 50 scored reviews- Promoters 24
- Passives 14
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 50% 12 answers
- 33% 3 answers
- 75% 4 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by CVS Health customers
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use CVS Health
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