Optum
Optum is a health services and technology company that provides data-driven care delivery, pharmacy benefits management, and healthcare operations solutions to health plans, employers, government agencies, providers, and consumers. It generates revenue through managed care and pharmacy benefit contracts, analytics and technology services, and direct care delivery across clinics and virtual care. Optum operates as a subsidiary of UnitedHealth Group, integrating clinical, financial, and administrative services to improve healthcare cost and quality outcomes.
- Revenue
- $226.0B
- Employees
- 240,000
- Founded
- 2011
- Headquarters
- Eden Prairie, United States of America
What 19 Arbolus experts think of Optum
NPS scores range from 1 to 10 with the majority of users clustered in the 7-10 range, indicating overall strong satisfaction. Renewal intent is high among large customers and advanced users, with not sure/offboarding responses more common in pilot and low spend use cases. Most customers are in mature implementation stages (Over 85% reported 'MoreThan1Year'), suggesting deep product embedding. Key feedback themes include robust integration, expert support, and scale, while concerns are focused on cost escalation, complexity, and gaps in customization. Overall Customer Sentiment: Positive
Who reviewed Optum
- C-Suite 67% (13)
- Director 33% (6)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about Optum.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 19 scored reviews- Promoters 8
- Passives 8
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Feb 7
- Mar 8
- Apr 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Seamless Integration and Scalability
- Comprehensive Product Suite
- Deep Domain Expertise and Support
- Broader Use Cases Driving Spend
Criticised
- Data Quality and Delivery Risks
- AI Disruption and Coverage Gaps
- Pricing and Complexity as Switching Risks
- Parent Company Perception
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 67% 3 answers
- 33% 3 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by Optum customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Optum
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