PA Consulting
PA Consulting is a global innovation and transformation consultancy that helps public and private sector organizations design strategies, develop new products and services, and implement large-scale technology and operational change. It generates revenue through consulting engagements spanning digital transformation, technology delivery, and management advisory services across industries such as government, healthcare, energy, and financial services.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $1.2B
- Employees
- 4,500
- Founded
- 1943
- Headquarters
- Londonderry County Borough, United Kingdom
What 31 Arbolus experts think of PA Consulting
NPS scores are positively skewed, with 23% Promoters (NPS 9-10), 45% Passives (NPS 7-8), and 32% Detractors (NPS 0-6). Renewal intent is mixed: 47% Yes, 26% No, and 27% Not Sure primarily among high spenders. Most customers are at the MoreThan1Year implementation stage. Key themes are strong satisfaction among top spenders, but mid/high spend segments show considerable renewal uncertainty.Overall Customer Sentiment: Moderately Positive
Who reviewed PA Consulting
- C-Suite 77% (24)
- Director 19% (6)
- Manager 3% (1)
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Sentiment
16 Net Promoter Score, from 31 scored reviews- Promoters 11
- Passives 14
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 33% 12 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by PA Consulting customers
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