PALO ALTO
PALO ALTO is a Portuguese digital agency and technology studio that designs and develops custom web and mobile experiences, branding, and digital products for corporate and startup clients. The company provides strategy, UX/UI design, and full-stack development services to help clients build and scale their online presence and digital platforms. Revenue is generated through project-based engagements and ongoing digital services retainers.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Revenue
- $3.5M
- Employees
- 25
- Founded
- 2014
- Headquarters
- Lisbon, Portugal
What 30 Arbolus experts think of PALO ALTO
NPS scores are overwhelmingly positive, with the majority in the 8-10 range. Renewal intent is strong among high and mid spenders, especially in large, regulated sectors, while most pilot or lower-spend customers are still evaluating long-term fit. The bulk of customers report being at the more than 1 year implementation stage, noting improved consolidation and analytics as clear benefits. Key feedback themes include praise for breadth of coverage, platform integration, and robust threat prevention, though many cite complexity of licensing, high TCO, and the learning curve as recurrent challenges. Overall Customer Sentiment: Positive
Who reviewed PALO ALTO
- C-Suite 79% (24)
- Director 14% (4)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 27 customers.
Everything 30 customers told us about PALO ALTO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
56 Net Promoter Score, from 30 scored reviews- Promoters 18
- Passives 11
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Nov 8
- Mar 8
- May 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 45 across 6 companies.
Praised
- Reducing Complexity and Operational Burden
- Advancing AI and Automation
- Enhancing Cloud and SASE Maturity
- Powerful Threat Intelligence and Analytics
Criticised
- Licensing and Subscription Complexity
- Steep Learning Curve and Operational Overhead
- High Cost of Ownership
- Cost-Conscious Competition
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 65% 20 answers
- 75% 4 answers
- 100% 1 answer
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
Top alternatives
Most weighed by PALO ALTO customers
Report
More in Consulting & Professional Services and Marketing & Advertising
Other companies in both categories with a customer report.
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