Pearson
Pearson plc is a global education company that provides digital learning platforms, courseware, assessments, and certification services for schools, higher education institutions, corporations, and individual learners. It generates revenue by selling digital and print learning materials, administering standardized tests and professional certifications, and offering workforce skills and online learning solutions worldwide.
- Learning Management
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Revenue
- $4.0B
- Employees
- 20,000
- Founded
- 1844
- Headquarters
- Londonderry County Borough, United Kingdom
What 23 Arbolus experts think of Pearson
NPS scores are predominantly in the 8-10 range, especially among influencers and high spenders, indicating strong advocacy. Renewal intent is positive, especially for high-value customers from education and professional services, with some uncertainty at the mid-market and among users. Nearly all customers are in the more than 1 year implementation stage, reinforcing strong stickiness. Key expert themes emphasize reliable performance and support, while a minority of users show reservations due to value realization or spend allocation.Overall Customer Sentiment: Positive
Who reviewed Pearson
- C-Suite 57% (13)
- Director 35% (8)
- Manager 9% (2)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Pearson.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 12
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 41 across 2 companies.
Praised
- Reliable Performance
- Strong Support
- Dependable Partnership
- Tailored Offerings
Criticised
- Competitive Value Challenge
- Budget Constraints
- Peer Influence Uncertainty
- Uncertain Value for Spend
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 67% 9 answers
- 100% 4 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by Pearson customers
Report
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Pearson
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