Perficient
Perficient is a global digital consultancy that helps enterprises design, build, and modernize customer experiences, business applications, and cloud infrastructure. It provides strategy, technology implementation, and managed services across platforms such as Salesforce, Adobe, Microsoft, and cloud providers, serving clients in industries including healthcare, financial services, retail, and manufacturing. The company generates revenue through professional services, project-based consulting, and ongoing managed and outsourcing engagements.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Digital & Marketing Agency Services
- Revenue
- $1.1B
- Employees
- 8,000
- Founded
- 1997
- Headquarters
- St. Louis, United States of America
What 22 Arbolus experts think of Perficient
NPS is clustered in the 7–9 range with a small tail at 4–5. Renewal intent is strong among established customers (>1 year), especially high spenders, while pilot and lower spend segments report mixed or unsure renewal signals. Stickiness is high among long-term users, with most customers in the 'More Than 1 Year' implementation stage reporting high satisfaction and intent to continue. Lower scores in pilot-stage users suggest initial onboarding is a critical period influencing sentiment. Overall Customer Sentiment: Positive
Who reviewed Perficient
- C-Suite 73% (16)
- Director 18% (4)
- Manager 9% (2)
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Sentiment
27 Net Promoter Score, from 22 scored reviews- Promoters 7
- Passives 14
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 70% 10 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Perficient customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Perficient
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