Persistent Systems
Persistent Systems is a global IT services and consulting company that provides digital engineering, cloud, data, and enterprise modernization services to clients across industries such as banking, healthcare, and technology. It designs, builds, and manages software products and platforms, as well as implements and integrates enterprise applications and cloud infrastructure. The company generates revenue through long-term outsourcing engagements, project-based consulting, and managed services contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $1.5B
- Employees
- 24,000
- Founded
- 1990
- Headquarters
- Pune, India
What 45 Arbolus experts think of Persistent Systems
NPS scores mainly range from 7 to 9, with isolated lower outliers. Renewal intent skews positive but has some uncertainty, especially among mid-to-high spenders and those in early implementations. Stickiness is high, with most customers in post-implementation or multi-year usage. Experts appreciate Persistent's technical expertise, cost-value balance, and project flexibility but cite challenges with scalability for large or highly specialized projects. Feedback repeatedly notes predictive delivery, integration, and resource quality as strengths, while lack of innovation and inconsistent delivery teams are flagged as improvement areas.Overall Customer Sentiment: Positive
Who reviewed Persistent Systems
- C-Suite 71% (32)
- Director 24% (11)
- Manager 4% (2)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about Persistent Systems.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 45 scored reviews- Promoters 13
- Passives 28
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.
Praised
- Responsiveness and Flexibility
- Technical Expertise and Delivery Capacity
- End-to-End Data Workflow Capability
- Leverage AI for Hyper-automation
Criticised
- Not Suited for Large-Scale Global Projects
- Slower Turnkey Implementations
- Need for More Rapid and Consistent Delivery
- Switching Triggers: Cost and Delivery
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 59% 22 answers
- 14% 7 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Persistent Systems customers
Report
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