EPAM Systems
EPAM Systems is a global digital transformation and product engineering services company that designs, builds, and operates software and technology platforms for enterprises across industries such as financial services, retail, healthcare, and technology. It generates revenue primarily through consulting, custom software development, platform engineering, and managed services engagements. The company also provides strategic IT advisory and implementation services around cloud, data, and experience design.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $4.9B
- Employees
- 53,000
- Founded
- 1993
- Headquarters
- Newtown, United States of America
What 58 Arbolus experts think of EPAM Systems
NPS scores cluster between 7 and 10 with the majority of experts rating EPAM 8 or above; only isolated detractors are observed. ~75% express clear renewal intent, with most customers in the post-implementation phase (>1 year). Positive themes include reliable delivery, breadth of technological knowledge, strong project outcomes, and vendor professionalism. Occasionally cited drawbacks are premium pricing and documentation handoff issues as well as risks linked to staff turnover. Overall Customer Sentiment: Positive
Who reviewed EPAM Systems
- C-Suite 79% (46)
- Director 16% (9)
- Manager 5% (3)
Employer names and spend open in the full report, along with the other 55 customers.
Everything 58 customers told us about EPAM Systems.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 58 scored reviews- Promoters 20
- Passives 34
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Jun 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 20 across 3 companies.
Praised
- Breadth of Technology Expertise
- Consistent Delivery and Flexibility
- Track Record in Digital Transformation
- AI-Enhanced Automation
Criticised
- Premium Pricing in Complex Projects
- Documentation Handoff and Turnover Risk
- Automation and Service Management Gaps
- Geopolitical and Sanction Risks
What customers say
Renewal intent
Plan to renew 51%Plan to renew, by seniority
- 56% 32 answers
- 33% 6 answers
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
- 6.9/10 Average score from customers not renewing
Top alternatives
Most weighed by EPAM Systems customers
Report
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