EUROFIN
Eurofins Scientific is a global laboratory testing and analytical services company that provides testing, inspection, and certification services for pharmaceuticals, food and feed, environmental samples, consumer products, and clinical diagnostics. It serves manufacturers, healthcare providers, regulators, and research organizations by running specialized laboratories and contract research facilities worldwide. The company generates revenue by performing fee-based testing and analysis services under long-term contracts and project-based engagements.
- IT Consulting & Implementation
- Revenue
- $7.2B
- Employees
- 61,000
- Founded
- 1987
- Headquarters
- Luxembourg, Luxembourg
What 21 Arbolus experts think of EUROFIN
NPS distribution is predominantly positive, with the majority of scores in the 8–10 range and several Promoters. Renewal intent skews toward 'Yes' among higher spenders, while some lower-spend or niche users express uncertainty. Stickiness is high, as all experts report over 1 year in implementation. Expert feedback highlights trust in technical rigor, global accreditation, and reliable outcomes, but also cites issues with turnaround consistency and premium pricing. Positive.
Who reviewed EUROFIN
- C-Suite 57% (12)
- Director 33% (7)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about EUROFIN.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 21 scored reviews- Promoters 11
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 3 months- May 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 38 across 1 companies.
Praised
- API and System Integration
- Improved Turnaround SLAs
- Competitive, Volume-Tiered Pricing
- Global Laboratory Network Strength
Criticised
- Fragmented Customer Service
- Premium Pricing vs. Regional Labs
- Turnaround Variability
- Service Displacement by Faster Networks
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Report
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