Everest Group
Everest Group is a research and advisory firm that provides data-driven insights, benchmarking, and consulting services focused on global services, technology, and sourcing. It serves enterprises, service providers, and investors with market intelligence, pricing and performance benchmarks, and strategic advisory to optimize operations and technology investments. The company generates revenue through subscription-based research programs, custom consulting engagements, and benchmarking services.
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 1991
- Headquarters
- Dallas, United States of America
What 7 Arbolus experts think of Everest Group
NPS scores across the pool range from 4 to 10, with users consistently rating higher (average 9.7) than influencers (average 6.5). Renewal intent is split: half of high spenders indicate non-renewal, while mid spenders are more positive. Stickiness is high, with 86% utilizing Everest Group for more than one year. The mixed sentiment is largely driven by renewal doubts among senior buyers, despite strong satisfaction from day-to-day users.Neutral
Who reviewed Everest Group
- C-Suite 100% (7)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
-2 over 4 months- May 10
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 8/10 Average score from customers who will renew
- 5/10 Average score from customers not renewing
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