Evernorth Health Services
Evernorth Health Services is a health services company that provides pharmacy benefit management, specialty and home delivery pharmacy, care management, and data-driven health solutions to employers, health plans, government organizations, and healthcare providers. It operates as the health services division of The Cigna Group, generating revenue primarily through administrative fees, pharmacy benefit spread and rebates, and value-based care and service contracts. Its offerings are designed to manage healthcare costs, improve medication adherence, and coordinate care for complex and chronic conditions.
- Revenue
- $140.0B
- Employees
- 20,000
- Founded
- 2020
- Headquarters
- Bloomfield, United States of America
What 10 Arbolus experts think of Evernorth Health Services
NPS scores are concentrated in the 7–8 range, indicating satisfied but not highly enthusiastic customers, except for one low outlier (NPS 1). Renewal intent is largely positive in high-spend and Influencer segments but less clear among Users, and stickiness is high with most customers using the product for more than one year. The primary sentiment driver is consistent long-term use, with no major risks evident in the current quantitative data.Overall Customer Sentiment: Positive
Who reviewed Evernorth Health Services
- C-Suite 56% (6)
- Director 11% (1)
- Manager 33% (3)
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Sentiment
0 Net Promoter Score, from 10 scored reviews- Promoters 1
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Jan 7
- Apr 7
- May 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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